All orders are packed and shipped out of our headquarter office in 2-3 business days.
We ship worldwide and offer free shipping to all the orders in Taiwan and overseas orders over NTD5,000.
Because of sharing the same stock with the physical store, the website may not reflect the correct stock promptly. Please contact us if you would like to check the availability of products.
As soon as your order is packed and ready to ship, a shipping confirmation email will be sent along with tracking information.
OAK ROOM inspects all merchandise for defects and damage prior to shipment.
Any special requests such as birthday messages may be left at the comments section during checkout. We are happy to accommodate your requests.
We want our customers to be completely delighted with your purchase. If you are unhappy with your purchase, you may return the item(s) for a refund, store credit or exchange for a different item.
To make a return, please contact us through the message box in your order or email firstname.lastname@example.org before sending your return.
All returns must be postmarked within 7 days of your receipt of the ordered merchandise. Item(s) must be in original unused condition; all tags, cards, boxes must be included with your return.
Returns made after 7 days of receipt will not be accepted.
OAK ROOM does not accept damaged merchandise. No refunds or store credit will be issued for merchandise returned in a used or damaged condition. Pack returns with adequate protective padding and materials, as merchandise damaged from improper packaging or otherwise will not be accepted.
Please note: Shipping and handling charges are non-refundable, and customer is responsible for return shipping costs. If you are entitled to a refund, your refund will be credited back to your original method of payment within 10-15 business days of receipt.
ADDRESS FOR RETURNS
OAK ROOM Online Store
RM.A, 5F, No.1, Sec.1, Dunhua S. Rd.,
Songshan Dist., Taipei, 10557, Taiwan
We neither sell nor share your information with outside companies or third parties. When you purchase from our online store, we collect your name, billing and shipping addresses, phone number, e-mail address, and credit card information. You provide this information so we can process and ship your order. We respect your privacy by not selling or sharing this information.
Payment is securely processed by ECpay. Your credit card and personal information is never shared.